Shipping Policy

Delivery & Shipping Information

At Cinders Barbecues, we are committed to providing a seamless delivery experience for our customers. Below are the details of our shipping policies to help you plan your order:

Order Processing

  • At Cinders Barbecues, we aim to process all orders within 1-2 business days (Monday through Friday, excluding holidays).
  • Once your order is processed, you will receive a confirmation email with shipping details.

Shipping Methods and Delivery Times

  • Standard Shipping: Delivered within 5-7 business days.
  • Express Shipping: Delivered within 2-3 business days.
  • Next-Day Delivery: Available for orders placed before 12 PM GMT on business days.

Delivery times may vary depending on your location and chosen shipping method.

Shipping Costs

  • Shipping fees are calculated during checkout based on the weight, size, and destination of your order.
  • Free Shipping is available on orders over £XX (terms and conditions apply).

International Shipping

  • nce shipped, you will receive a tracking number via email to monitor your order’s progress.
  • Use the tracking link provided to get real-time updates.

Damaged or Lost Shipments

  • If your shipment arrives damaged or is lost in transit, contact us immediately at [support@cindersbarbecues.com] or [phone number].
  • Please include your order number and any relevant photos of the damage to assist us in resolving the issue.

Returns and Exchanges

  • For details about returns or exchanges, please visit our Returns Policy page.

Need Assistance?

We’re here to ensure your Cinders Barbecues experience is seamless from start to finish!