Shipping Policy

Christmas Delivery

We of course would encourage any purchases to be made as soon as possible to avoid disappointment at Christmas.

From 12 noon on Tuesday 23rd December only products that are applicable for next day delivery will be delivered before Christmas.

Next dispatch after this will be Monday 29th December.

Normal delivery will resume from Tuesday 2nd January.

Delivery & Shipping Information

At Cinders Barbecues, we are committed to providing a seamless delivery experience for our customers. Below are the details of our shipping policies to help you plan your order:

Order Processing

  • At Cinders Barbecues, we aim to process all orders within 1-2 business days (Monday through Friday, excluding holidays).
  • Once your order is processed, you will receive a confirmation email with shipping details.

Shipping Methods and Delivery Times

UK Mainland (Excluding Highlands)

  • Standard Shipping: Delivered within 5-7 business days.
  • Express Shipping: Delivered within 2-3 business days.
  • Next-Day Delivery: Available for orders placed before 12 PM GMT on business days.

Scottish Highlands & None UK Mainland

  • Highlands and non mainland UK delivery postcodes can take up to 2 weeks for delivery.

Delivery times may vary depending on your location and chosen shipping method.

Shipping Costs

  • Shipping fees are calculated during checkout based on the weight, size, and destination of your order.
  • Free Shipping is available on orders over £XX (terms and conditions apply).

International Shipping

  • nce shipped, you will receive a tracking number via email to monitor your order’s progress.
  • Use the tracking link provided to get real-time updates.

Damaged or Lost Shipments

  • If your shipment arrives damaged or is lost in transit, contact us immediately at [support@cindersbarbecues.com] or [phone number].
  • Please include your order number and any relevant photos of the damage to assist us in resolving the issue.

Returns and Exchanges

  • For details about returns or exchanges, please visit our Returns Policy page.

Need Assistance?

We’re here to ensure your Cinders Barbecues experience is seamless from start to finish!